Cancellation and refund requests must be submitted at least 24 hours before the scheduled travel date. Refunds will only amount to 50% of the ticket value. For a comprehensive understanding of the cancellation and refund policy, kindly refer to the following link: https://riderexpress.ca/policy/

Question 7

How to change a schedule that is already being booked?

Accepted Answer

You have the flexibility to modify the time and date of your ticket on your own through the booking system. Alternatively, you can contact Rider Express at 1-833-583-3636 for assistance. Please note that a service charge of $30 applies to tickets with a total exceeding $70, while a charge of $20 is applicable for tickets totaling less than $70.

Question 8

What happens if someone misses the departure time?

Accepted Answer

Just like the airline industry, the tickets are issued for specific dates and times of travel. To ensure a smooth boarding process, customers needs to be present at their designated stops at least 15 minutes before the scheduled departure time. This timeframe allows the Rider Express staff to assist customers with boarding and ensure the safety of their luggage. Please note that unless cancellation is communicated 24 hours in advance, keep in mind, they cannot accommodate last-minute requests for refunds or rescheduling.

Question 9

Is there a senior or student or special rate?

Accepted Answer

There is a bulk ticket discount offered for frequent travellers and can be bought from following link: https://riderexpress.ticpoi.com/sales/voucher

Question 10

Can children travel free of charge?

Accepted Answer

Children can travel at no cost under the following circumstances:

One child under the age of 2 can travel for free per person/ticket.
The child must be accompanied by an adult or a minor aged 16 or older.
The child will not require a separate seat.

Children who are 2 years old or older will be charged the same fare as adults.

Question 11

Who holds ownership of Rider Express?

Accepted Answer

Firat Uray currently serves as the President of Rider Express Transportation, situated in Calgary, Alberta.

Question 12

Are restroom facilities available on Rider Express?

Accepted Answer

Rider Express buses offer a range of amenities, including complimentary Wi-Fi, power outlets, individual reading lights, and onboard washrooms.

Question 13

Does Rider Express require ID?

Accepted Answer

Yes, Rider Express requires you to present an ID to an agent to be allowed to board the bus.

Question 14

Where is Rider Express stop in Ottawa?

Accepted Answer

In Ottawa, the designated pick-up point is the St Laurent Station Bus Terminal, specifically located at Platform "C".

Question 15

Where does the Rider Express leave from Edmonton?

Accepted Answer

Kindly ensure your presence at the departure station 15 minutes before the scheduled departure time. The bus in Edmonton leaves from Kingsway / Royal Alexandra Hospital Transit Centre

Rider Express

Mission Statement of Rider Express

Major Cities For Rider Express Buses - Bus Route Coverage

Canadian Provinces That Rider Express Buses Offer Travel

Rider Express Contact Information and Addresses

Calgary Westbrook Mall

Calgary Marlborough Mall Office

Edmonton Office

Regina Office

Saskatoon Office

Toronto Ticket Counter

Rider Express News

Rider Express Website and Social Media URLs

Frequently Asked Questions